Reinders Corporation
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Report a malfunction

Do you have a malfunction? If so, please contact us. Describe the problem as fully as possible, check whether it falls within or outside office hours and report your malfunction.

Report malfunction

Reinders Industrial Dehumidification Systems Reinders Extraction Systems Reinders PrimaAir Humidification Systems

What to do in case of a malfunction?

1. Describe the malfunction

  • Where does the fault occur?
  • When does the fault occur?
  • What kind of problem do you see?
  • Do you see any error codes? If yes, which ones?
  • Has anything been changed on the equipment recently?

2. Contacting Reinders Corporation

A) Within office hours (Mon-Fri between 08:30 and 17:00)

  • Please complete the following form as fully as possible.
  • We will contact you as soon as possible.
  • In the event of an emergency, you can also call us on 0546 – 876 500, you will get one of our customer service staff on the line and let us know you want to report a malfunction. You will be put through to the right technician immediately.
  • You give a description of the malfunction and provide the relevant details as described above. The technician will discuss the problem with you, give any instructions and determine the best follow-up action together with you.

B) Outside office hours (only on the basis of a 24-hour breakdown contract)

  • Please complete the following form as fully as possible.
  • We will contact you as soon as possible.
  • In emergencies, you can reach us on the malfunction number known to you
  • You give a description of the fault and provide the relevant details as described above. The technician will discuss the problem with you, give any instructions and determine with you the best follow-up action.

Submit the form below

Report malfunction

Or give us a call…

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