Report a malfunction

What to do in case of a malfunction?

1. Describe the malfunction

• Where does the fault occur?
• When does the fault occur?
• What kind of problem do you see?
• Do you see any error codes? If yes, which ones?
• Has anything been changed on the equipment recently?

2. Contacting Reinders Corporation

A) Within office hours (Mon-Fri between 08:30 and 17:00)

• Please complete the following form as fully as possible.
• We will contact you as soon as possible.
• In the event of an emergency, you can also call us on 0546 – 876 500, you will get one of our customer service staff on the line and let us know you want to report a malfunction. You will be put through to the right technician immediately.
• You give a description of the malfunction and provide the relevant details as described above. The technician will discuss the problem with you, give any instructions and determine the best follow-up action together with you.

B) Outside office hours (only on the basis of a 24-hour breakdown contract)

• Please complete the following form as fully as possible.
• We will contact you as soon as possible.
• In emergencies, you can reach us on the malfunction number known to you
• You give a description of the fault and provide the relevant details as described above. The technician will discuss the problem with you, give any instructions and determine with you the best follow-up action.